D. HP OpenView Network Management Policy

 

                                     

                                                                                                                                

Title:                           HP OpenView Network Management Policy

 

Policy:                         This Policy governs network management within the Kuwait University. Network Management applications play a critical role in monitoring and measuring the performance of the KU network, across local, wide area links and also the services running on that network. That's why HP OpenView's comprehensive suite of products and solutions are designed to ensure the availability of services.

 

Purpose:                     The HP OpenView Network performance and fault management solution will provide Kuwait University with full network performance management capabilities. It can collect data beyond basic SNMP information and includes in-depth reports that span from network - wide summary - level information to detailed information about particular device. This scalable and flexible management solution is ideal for Kuwait University’s large network, and to ensure the availability and reliability of its campus and backbone network.

Scope:                                 This policy applies to:

§         All network resources and equipments owned by KU.

Responsibilities:           

                                                The HP OpenView is responsible for:

§         Discovers network devices automatically – Discovers TCP/IP, IPX, and level 2, 3 devices on LANs, WANs and VLANs, and presents this information in a graphical format.

§         Manage Layer 2 and Layer 3 Ethernet network and backbone and core networking including OSPF and VLANs.

§         Monitor, support and integration for all other SNMP enabled devices.

§         Heterogeneous device support, VLAN views, OSPF views, heterogeneous L2 neighbor views including Mesh and trucked network and intelligent state of HSRP.

§         Continuously monitors the network for new devices and for the status of previously discovered equipment. Also, it provides a map to illustrate the structure of the network and the status of devices and segment in a web-based and intuitive customized graphical format.

§         Event correlation to pinpoint the cause of network problems by letting the administrator to drill down to see all events that contributed to an alarm. Includes out-of-the-box correlation logic for some of the most common network management problems.

§         User interface based on Java – provides easy access to network maps and enables management of data from anywhere on the web.

§         Proactive management through reporting and data warehousing. Pre-configured web-based reports enable historical data analysis, which provides a unique view of the devices on the network and helps administrators take actions that prevent problems from occurring and eliminate network bottleneck.

§         Fault tolerance capabilities – Users should schedule back-ups of business-critical network management information to occur while they continue to manage the network capability.

§         Scalable centralized and distributed network management architecture. Collection stations distributed throughout the environment so that data can be collected locally and forwarded to the central management stations. Support Windows NT consoles connected to UNIX management and collection stations allowing multiple operators access and offer connectivity over WAN links.

§         Intelligent network management of wide range of network protocols and devices.

§         Quick problem diagnosis. Quickly determine if the network problem exists and what type of problem and where it exists.

§         Identify and locate the bottlenecks in the network, path being used and identify the cause of network problem.

§         Provide reports on link utilization, over and under utilized links, and interface inbound and outbound errors.

§         Provide reports on RMON segment utilization by octets, showing the percentage of network bandwidth in use.

§         Provide summary and detailed reports on inventory, to show network managers how the network is growing.

§         End-to-end network path analysis and information of network devices.

§         Graphic visualization of each path, Performance status, utilization statistics and Device health information

§         Device information with drill down feature such as Status, Name & IP Address, Device Type, and MAC address.

§         Historical data of path information such as number of paths, utilization statistics and status.

§         Ensure availability and performance of the network

§         Historical performance analysis and provide end-to-end reports on health of your network

§         Diagnose network or performance problem using recent and historical data

§         Capacity planning; identify over and under utilized links/segments and which links are nearing capacity.

§         Monitor device resources and how they are effecting the network performance

§         Document network performance and reporting capabilities; generate reports using recent and historical data; for use of capacity planning, load balancing, over and under utilized nodes & links, forecast, reports on exception and thresholds, service level reports.

 

 

 

 

 

 

§         Capable of creating customized reports, data manipulation and analysis.

 

 

§         On-demand and scheduled web based reporting

§         Integration of CISCO Works Network Management Application and the intrusion detection software available at KUCIS (currently Real Secure & Cisco IDS) to collect log files and do automatic port isolation when needed.

§         Provide Customized windows –different users should be able to have different network views according to their job role, to effectively manage the network.

§         Notify network operators immediately when an event threshold is exceeded and support customized remote event notification and alarms via email, a modem or paging service.

§         Automatic procedures such as port isolation or blocking when an unusual activity is detected on a certain port.

§         Provide portal for upper management with simple and graphical views.

§         Monitor the bandwidth of the ISP.

§         Ability to delegate responsibilities to sub-managers/operators and escalation procedures.

§         Display events, status and errors windows on wall mounted displays. A dedicated window for each campus and for critical errors.

§         Support and integration with iTRACs Software which is part of AMPTRAC Patch Panel Monitoring System.  When combined with AMPTRAC hardware, iTRACS shall provide a Real Time automated monitoring and database updates for user physical layers configurations and changes and will Interface with HP OpenView management software.

§         Install audible alerts such as sirens alarms in case of critical events

§         Monitor and support for all UPS.

Definition:                  1.SNMP is Simple Network Management Protocol, a set of protocols for managing complex networks. SNMP works by sending messages, called protocol data units (PDUs), to different parts of a network. SNMP-compliant devices, called agents, store data about themselves in Management Information Bases (MIBs) and return this data to the SNMP requesters.

Rules:

1.      NNM & ET Collection & PI Poller station should be placed in each KU campus.

2.      The NNM ET, & PD central management server & PI central management server should be placed in KUCIS (Shuwaikh campus).

3.      In the future, for any new KU campus, a new NNM & ET Collection & PI Poller station should be placed in it.

4.      The Poller station should be scheduled to send the collected data once per day to avoid disturbing KU network.

5.      Each device managed by the management server in KU network should have a community value same as the one defined in the management server.